{ "name": "Case 67 - Hotel Guest Experience Monitor (Sheraton Hotels)", "nodes": [ { "parameters": { "rule": { "interval": [ { "field": "weeks", "triggerAtDay": [ 1 ], "triggerAtHour": 9 } ] } }, "type": "n8n-nodes-base.scheduleTrigger", "typeVersion": 1.2, "position": [ -784, -80 ], "id": "00e951bb-f010-4f10-96c9-889b497b1ace", "name": "Weekly Schedule - Monday 9 AM" }, { "parameters": { "actorId": { "__rl": true, "value": "Xb8osYTtOjlsgI6k9", "mode": "id", "cachedResultName": "Google Maps Scraper" }, "customBody": "{\n \"language\": \"en\",\n \"maxReviews\": 100,\n \"personalData\": true,\n \"startUrls\": [\n {\n \"url\": \"https://www.google.com/maps/place/Sheraton+New+York+Times+Square+Hotel/@40.7625851,-73.9837139,17z/data=!3m1!5s0x89c258f85fb4cddf:0xb89b90a954e9ebd4!4m9!3m8!1s0x89c258f88254f2c3:0xc307e150c50c51f7!5m2!4m1!1i2!8m2!3d40.7625811!4d-73.981139!16s%2Fm%2F065y05x\"\n }\n ],\n \"reviewsSort\": \"newest\",\n \"reviewsOrigin\": \"all\"\n}" }, "type": "@apify/n8n-nodes-apify.apify", "typeVersion": 1, "position": [ -592, -80 ], "id": "45e4fe88-b075-4ff4-a6c8-0fe356df804c", "name": "Scrape Hotel Reviews", "credentials": { "apifyApi": { "id": "w5S6YBbbyUddEfQA", "name": "Apify account" } } }, { "parameters": { "resource": "Datasets", "datasetId": "={{ $json.defaultDatasetId }}", "limit": 100 }, "type": "@apify/n8n-nodes-apify.apify", "typeVersion": 1, "position": [ -400, -80 ], "id": "f645678e-3b76-46b8-b52f-083989914abb", "name": "Get Dataset Items", "credentials": { "apifyApi": { "id": "w5S6YBbbyUddEfQA", "name": "Apify account" } } }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 1 }, "conditions": [ { "id": "filter-1star", "leftValue": "={{ $json.stars }}", "rightValue": 1, "operator": { "type": "number", "operation": "equals" } }, { "id": "filter-2star", "leftValue": "={{ $json.stars }}", "rightValue": 2, "operator": { "type": "number", "operation": "equals" } } ], "combinator": "or" }, "options": {} }, "type": "n8n-nodes-base.filter", "typeVersion": 2, "position": [ -208, -80 ], "id": "969392ba-1b21-414e-810e-3a9654d0aa51", "name": "Filter 1-2 Star Reviews" }, { "parameters": { "modelId": { "__rl": true, "value": "gpt-4o", "mode": "list", "cachedResultName": "GPT-4o" }, "responses": { "values": [ { "role": "system", "content": "You are a Hotel Operations Analyst. Read the review carefully and categorize it.\n\nReturn ONLY this JSON format:\n{\n \"complaint_category\": \"Room Cleanliness|Front Desk Service|Maintenance Issues|Noise Levels|Amenities|Value for Money|Other\",\n \"severity\": \"critical|high|medium|low\",\n \"emotional_tone\": \"Angry|Frustrated|Disappointed|Calm|Sarcastic\",\n \"specific_issue\": \"what went wrong\",\n \"key_quote\": \"most important sentence from review\"\n}\n\nHOW TO CATEGORIZE:\n\nRoom Cleanliness = Dirty rooms, bathrooms, linens, housekeeping issues\nKeywords: dirty, filthy, stained, unclean, bugs, hair, mold\nExample: \"Room was dirty with hair in bathroom\" → Room Cleanliness\n\nFront Desk Service = Check-in problems, staff attitude, customer service\nKeywords: rude staff, slow check-in, unhelpful, attitude problem\nExample: \"Front desk was incredibly rude\" → Front Desk Service\n\nMaintenance Issues = Broken AC, plumbing, TV, WiFi, appliances\nKeywords: broken, not working, no hot water, AC failed, WiFi down\nExample: \"Air conditioning didn't work all night\" → Maintenance Issues\n\nNoise Levels = Loud neighbors, street noise, thin walls\nKeywords: loud, noisy, couldn't sleep, parties, construction\nExample: \"Couldn't sleep due to noise\" → Noise Levels\n\nAmenities = Pool, gym, parking, breakfast issues\nKeywords: pool closed, no parking, breakfast terrible, gym dirty\nExample: \"Pool was closed without notice\" → Amenities\n\nValue for Money = Overpriced, hidden fees, not worth it\nKeywords: overpriced, expensive, hidden charges, rip-off\nExample: \"Way too expensive for what you get\" → Value for Money\n\nOther = Everything else\nExample: \"Location was far from attractions\" → Other\n\nSEVERITY RULES:\n- critical: Health/safety (bedbugs, mold, no heat/AC in extreme weather)\n- high: Major failures, very angry guest, multiple issues\n- medium: Frustrating experience, disappointed guest\n- low: Minor inconveniences, constructive feedback\n\nEMOTIONAL TONE RULES:\n- Angry: Profanity, threats, extreme anger, \"never coming back\"\n- Frustrated: Multiple complaints, \"disappointed\", \"ridiculous\"\n- Disappointed: Unmet expectations, sad tone\n- Calm: Neutral feedback, no emotion\n- Sarcastic: Mockery, ironic comments\n\nReturn ONLY the JSON. No explanation." }, { "content": "=Analyze this hotel review:\n\nHotel: {{ $json.title }}\nGuest: {{ $json.name }}\nRating: {{ $json.stars }} stars\nDate: {{ $json.publishedAtDate }}\nReview Text: {{ $json.text }}\n\nReturn only JSON." } ] }, "builtInTools": {}, "options": {} }, "type": "@n8n/n8n-nodes-langchain.openAi", "typeVersion": 2.1, "position": [ -16, -80 ], "id": "b6401001-dcba-4963-b2a2-f9050389e166", "name": "AI: Analyze Review", "credentials": { "openAiApi": { "id": "ICwxUBbatsF2sDvy", "name": "OpenAi account" } } }, { "parameters": { "jsCode": "// STANDARD AI RESPONSE PARSER\n// Use this after every AI node to convert text into drag-droppable fields\n// Students: You don't need to understand this code - just connect it after AI nodes!\n\nconst items = [];\nconst input = $input.all();\n\ninput.forEach((item, index) => {\n try {\n // Get AI response text\n const aiText = item.json.output[0].content[0].text;\n \n // Clean markdown code blocks if present\n const cleaned = aiText.replace(/```json\\n?/g, '').replace(/```\\n?/g, '').trim();\n \n // Parse JSON string into object\n const parsed = JSON.parse(cleaned);\n \n // Return parsed fields (now you can drag-drop these!)\n items.push({\n json: parsed\n });\n } catch (error) {\n console.error(`Error parsing AI response for item ${index}:`, error.message);\n // Return empty fields if parsing fails\n items.push({\n json: {\n error: `Parse failed: ${error.message}`\n }\n });\n }\n});\n\nreturn items;\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 256, -80 ], "id": "b362213e-9691-4e1b-bf71-57713c84d0ef", "name": "Parse AI Response" }, { "parameters": { "assignments": { "assignments": [ { "id": "cat", "name": "complaint_category", "value": "={{ $json.complaint_category }}", "type": "string" }, { "id": "sev", "name": "severity", "value": "={{ $json.severity }}", "type": "string" }, { "id": "tone", "name": "emotional_tone", "value": "={{ $json.emotional_tone }}", "type": "string" }, { "id": "issue", "name": "specific_issue", "value": "={{ $json.specific_issue }}", "type": "string" }, { "id": "quote", "name": "key_quote", "value": "={{ $json.key_quote }}", "type": "string" }, { "id": "date", "name": "review_date", "value": "={{ $('Filter 1-2 Star Reviews').item.json.publishedAtDate }}", "type": "string" }, { "id": "reviewer", "name": "guest_name", "value": "={{ $('Filter 1-2 Star Reviews').item.json.name }}", "type": "string" }, { "id": "rating", "name": "star_rating", "value": "={{ $('Filter 1-2 Star Reviews').item.json.stars }}", "type": "number" }, { "id": "text", "name": "review_text", "value": "={{ $('Filter 1-2 Star Reviews').item.json.textTranslated || $('Filter 1-2 Star Reviews').item.json.text }}", "type": "string" }, { "id": "url", "name": "review_url", "value": "={{ $('Filter 1-2 Star Reviews').item.json.reviewUrl }}", "type": "string" }, { "id": "loc", "name": "hotel_name", "value": "={{ $('Filter 1-2 Star Reviews').item.json.title }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 400, -80 ], "id": "88795c3c-7714-4b33-8eb1-a7741f610914", "name": "Edit Fields" }, { "parameters": { "operation": "append", "documentId": { "__rl": true, "value": "1wMoRy4eHfBcIm_v3lQQ-H9oNTvAxP-fKRHomVerwkbc", "mode": "list", "cachedResultName": "Case 67 - Hotel Guest experience Log", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wMoRy4eHfBcIm_v3lQQ-H9oNTvAxP-fKRHomVerwkbc/edit?usp=drivesdk" }, "sheetName": { "__rl": true, "value": "gid=0", "mode": "list", "cachedResultName": "Sheet1", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wMoRy4eHfBcIm_v3lQQ-H9oNTvAxP-fKRHomVerwkbc/edit#gid=0" }, "columns": { "mappingMode": "defineBelow", "value": { "Review_Date": "={{ $json.review_date }}", "Guest_Name": "={{ $json.guest_name }}", "Star_Rating": "={{ $json.star_rating }}", "Review_Text": "={{ $json.review_text }}", "Complaint_Category": "={{ $json.complaint_category }}", "Severity": "={{ $json.severity }}", "Emotional_Tone": "={{ $json.emotional_tone }}", "Specific_Issue": "={{ $json.specific_issue }}", "Key_Quote": "={{ $json.key_quote }}", "Review_URL": "={{ $json.review_url }}" }, "matchingColumns": [], "schema": [ { "id": "Review_Date", "displayName": "Review_Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Guest_Name", "displayName": "Guest_Name", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Star_Rating", "displayName": "Star_Rating", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Review_Text", "displayName": "Review_Text", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Complaint_Category", "displayName": "Complaint_Category", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Severity", "displayName": "Severity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Emotional_Tone", "displayName": "Emotional_Tone", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Specific_Issue", "displayName": "Specific_Issue", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Key_Quote", "displayName": "Key_Quote", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Review_URL", "displayName": "Review_URL", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.5, "position": [ 560, -80 ], "id": "0a6eaf6b-1a5d-4428-9bfa-db0d8bdf6c89", "name": "Log to Google Sheet", "credentials": { "googleSheetsOAuth2Api": { "id": "LOs2dbk9lby0NfDM", "name": "Google Sheets account" } } }, { "parameters": { "jsCode": "const items = $('Edit Fields').all();\n\nif (items.length === 0) {\n return [{\n json: {\n total_negative_reviews: 0,\n category_breakdown: {},\n severity_breakdown: {},\n emotional_tone_breakdown: {},\n top_issues: [],\n hotel_name: 'Unknown'\n }\n }];\n}\n\nconst categoryCount = {};\nconst severityCount = {};\nconst emotionalToneCount = {};\nconst allIssues = [];\nconst hotel_name = items[0].json.hotel_name || 'Unknown';\n\nitems.forEach(item => {\n const data = item.json;\n \n const category = data.complaint_category || 'Other';\n categoryCount[category] = (categoryCount[category] || 0) + 1;\n \n const severity = data.severity || 'low';\n severityCount[severity] = (severityCount[severity] || 0) + 1;\n \n const tone = data.emotional_tone || 'Calm';\n emotionalToneCount[tone] = (emotionalToneCount[tone] || 0) + 1;\n \n allIssues.push({\n issue: data.specific_issue || '',\n quote: data.key_quote || '',\n guest: data.guest_name || 'Anonymous',\n date: data.review_date || '',\n rating: data.star_rating || 0,\n url: data.review_url || '',\n severity: data.severity || 'low',\n category: data.complaint_category || 'Other'\n });\n});\n\nconst severityOrder = { critical: 4, high: 3, medium: 2, low: 1 };\nallIssues.sort((a, b) => {\n return (severityOrder[b.severity] || 0) - (severityOrder[a.severity] || 0);\n});\n\nconst topIssues = allIssues.slice(0, 5);\n\nreturn [{\n json: {\n total_negative_reviews: items.length,\n category_breakdown: categoryCount,\n severity_breakdown: severityCount,\n emotional_tone_breakdown: emotionalToneCount,\n top_issues: topIssues,\n hotel_name: hotel_name\n }\n}];" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 752, -80 ], "id": "ef6ee039-384d-48ee-b09e-022132dacbd6", "name": "Aggregate Summary" }, { "parameters": { "sendTo": "hotelmanager@example.com", "subject": "=Weekly Guest Experience Report - {{ $json.hotel_name }}", "message": "=\n\n \n\n\n
\n
\n

🏨 Weekly Guest Experience Report

\n
{{ $json.hotel_name }}
\n
\n \n
\n
\n

📊 Negative Reviews Overview

\n
\n
\n
{{ $json.total_negative_reviews }}
\n
Total Negative Reviews
\n
\n
\n
{{ Object.keys($json.category_breakdown).length }}
\n
Issue Categories
\n
\n
\n
\n \n
\n

🗂️ Guest Complaint Categories

\n {{ Object.keys($json.category_breakdown).map(cat => `\n
\n ${cat}\n ${$json.category_breakdown[cat]}\n
\n `).join('') }}\n
\n \n
\n

⚠️ Severity Breakdown

\n {{ Object.keys($json.severity_breakdown).map(sev => `\n
\n ${sev.charAt(0).toUpperCase() + sev.slice(1)}\n ${$json.severity_breakdown[sev]}\n
\n `).join('') }}\n
\n \n
\n

😤 Guest Emotional Tone

\n {{ Object.keys($json.emotional_tone_breakdown).map(tone => `\n
\n ${tone}\n ${$json.emotional_tone_breakdown[tone]}\n
\n `).join('') }}\n
\n \n
\n

🔥 Top Priority Issues

\n {{ $json.top_issues.map(issue => `\n
\n
\n ${issue.category}\n ${issue.severity.toUpperCase()}\n
\n
Issue: ${issue.issue}
\n
\"${issue.quote}\"
\n
— ${issue.guest} | ⭐ ${issue.rating}/5 | ${issue.date}
\n → View Full Review\n
\n `).join('') }}\n
\n \n
\n

💡 Recommended Actions

\n
    \n
  • Immediate Response: Address all critical/high severity issues within 24 hours
    • \n
  • Housekeeping Training: If Room Cleanliness is top category, schedule deep-clean audits
    • \n
  • Maintenance Priority: Fix all reported equipment/facility issues this week
    • \n
  • Staff Coaching: Review Front Desk Service complaints with team
    • \n
  • Guest Outreach: Consider reaching out to highly dissatisfied guests for recovery
    • \n
\n
\n
\n \n
\n

Automated Weekly Guest Experience Analysis

\n

Generated on {{ new Date().toLocaleDateString('en-US', { weekday: 'long', year: 'numeric', month: 'long', day: 'numeric' }) }}

\n

This is an automated report. Please do not reply to this email.

\n
\n
\n\n", "options": {} }, "type": "n8n-nodes-base.gmail", "typeVersion": 2.1, "position": [ 944, -80 ], "id": "6745de63-fddb-4853-bf64-93438aa1eb0d", "name": "Send Weekly Summary Email", "webhookId": "88773611-a60f-4273-b3ca-2b2d7ba3f254", "credentials": { "gmailOAuth2": { "id": "cyqCGWcggZNMcSOv", "name": "Gmail account" } } } ], "pinData": {}, "connections": { "Weekly Schedule - Monday 9 AM": { "main": [ [ { "node": "Scrape Hotel Reviews", "type": "main", "index": 0 } ] ] }, "Scrape Hotel Reviews": { "main": [ [ { "node": "Get Dataset Items", "type": "main", "index": 0 } ] ] }, "Get Dataset Items": { "main": [ [ { "node": "Filter 1-2 Star Reviews", "type": "main", "index": 0 } ] ] }, "Filter 1-2 Star Reviews": { "main": [ [ { "node": "AI: Analyze Review", "type": "main", "index": 0 } ] ] }, "AI: Analyze Review": { "main": [ [ { "node": "Parse AI Response", "type": "main", "index": 0 } ] ] }, "Parse AI Response": { "main": [ [ { "node": "Edit Fields", "type": "main", "index": 0 } ] ] }, "Edit Fields": { "main": [ [ { "node": "Log to Google Sheet", "type": "main", "index": 0 } ] ] }, "Log to Google Sheet": { "main": [ [ { "node": "Aggregate Summary", "type": "main", "index": 0 } ] ] }, "Aggregate Summary": { "main": [ [ { "node": "Send Weekly Summary Email", "type": "main", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1" }, "versionId": "61750d52-457e-4194-a559-c48be5088812", "meta": { "templateCredsSetupCompleted": true, "instanceId": "3a43da28588548e21903e71cf1dc3ddd65c24bf0c62e7e4b77542ffe87ad79c6" }, "id": "QHppJBLCHD72F5j5", "tags": [] }